FAQs
What is your refund policy?
A refund or exchange may be requested at any time prior to your receipt of the merchandise. Your refund will include taxes paid and the cost of any additional protection or warranty programs purchased. After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for a full refund, less delivery fees, so long as it is returned or exchanged within 7 days of pickup or delivery. To be eligible for return, except where prohibited by law, and unless your merchandise qualifies for replacement under a promotional program. Except where prohibited by law, a 15% restocking fee may be charged on returned merchandise or cancelled orders. Refunds may only be made if merchandise is in “as-new” condition. “AS-IS” and “One Only” items are not refundable or exchangeable. Refunds will be in the same form as that of the original payment and issued only to the individual(s) listed in the invoice, except for cash. We ensure that all of our products are new and in proper condition before shipping. In case of receiving an item which does not match those standards, please contact us via E-mail. The item should be new and unused, and where possible in its original packaging (and always in adequate packaging to ensure a safe return to us).
What is your privacy policy?
Wick’s Outdoor Furniture LLC respect your concerns about privacy. This U.S. Online Privacy Notice applies to our use of personal information that we may collect via the websites and mobile and other applications that link to this notice (collectively, the “Sites”). Wicksoutdoorfurniture.com
The information we collect and how we use it
When you register with us we need to know your name, postal address and e-mail address. We gather this information to allow us to communicate with you about our products and promotions. In order to purchase on the website, we need to know your name, postal address, e-mail address, telephone number, and, if you are paying by card, your debit or credit card number and expiry date. We gather this information to allow us to process your order and provide you with the best possible service. The relevant information is then used by us, our agents and sub-contractors to authenticate your identity, to validate your debit or credit card, to authorize the transaction and to communicate with you on any matter relating to the provision of the service in general. You specifically authorize us to transmit information to or to obtain information about you from third parties for these purposes.
How we protect your information
Information you provide to us remains confidential. The internal procedures of Wick’s Outdoor Furniture cover the storage, access and disclosure of your information and we will fully comply with all applicable US data protection law. This U.S. Online Privacy Notice describes the types of personal information we obtain about consumers through the Sites, how we may use the information, with whom we may share it, and the choices available regarding our use of the information. The notice also describes the measures we take to safeguard the personal information and how individuals can contact us about our privacy practices.
Your details and how to update them
You have the right at any time to request a copy of the personal data we hold on you. If any of the information that you have provided to us changes, for example if you change your e-mail address or if you wish to cancel your registration, please let us know the correct details by contacting us by phone or e-mail at Wicksoutdoorfurniture@gmail.com or 813-852-9425
Your consent
By submitting your information you consent to the use of that information as set out in this Privacy Policy. If we change our Privacy Policy we will post the changes on this section of the Website, so that you may be aware of the information we collect and how we use it at all times. Your continued use of the Website constitutes your agreement to any such changes.
ACCEPTANCE OF TERMS AND CONDITIONS
These terms and conditions of sale shall govern all furniture and case goods orders and purchaser shall be deemed to have agreed to them. Any attempt to change or add to these terms by purchaser, or any conflicting terms on any correspondence, purchase order, or other form sent by purchaser is hereby objected to and rejected. Purchaser shall be deemed to have agreed to these terms and conditions of sale by placing an order, accepting delivery or by making payment hereunder. No oral agreement, course of prior dealings between the parties or trade usage shall amend or supplement any of the terms or conditions herein. All of the terms and conditions of this order and sale appear on this form and no additions or modifications can be made except in a writing signed by both parties that expressly references the amendment of these terms. All references to the “Wick’s Outdoor Furniture” “Company” or “we” shall mean Wick’s Outdoor Furniture LLC. All references to “Customer, ”purchaser” or “you” shall mean the buyer of Company products.